Team Member Spotlight: John Dockter

By | Blog Posts, Team Member Spotlight | No Comments

This month we celebrated the Anniversary of John Dockter, our current Director of Hardware Support, who has been with Information Systems Corporation for Twenty Nine years! John joined ISC in its second year of operation and has been a team member ever since. John is an integral member of the ISC support team, loved by all his customers and also is a great team member to work with on a daily basis. One fun fact about John is that he is a Chairman of the D5 Northern District Eagle Boards of Review and has been very involved with the Boy Scouts of America Organization throughout his life. Amy Lindemann, our Director of Accounting and Human Resources, had these words to say about John.

“I’ve known John for almost 21 years now. He’s been a great co-worker (he’s a team player) and he’s been a great friend outside of work as well. He was a mentor to our youngest son in Boy Scouts and was very instrumental in helping him achieve the highest rank of Eagle Scout. We couldn’t be more thankful to him for that. ISC wouldn’t be ISC without him & I look forward to many more years of working with him.” – Amy Lindemann

Happy anniversary and thank you for all you do, John! As Amy said, ISC would not be ISC without you!

How a Minnesota County Became a Model of Efficiency

By | Blog Posts, Partner Spotlight | No Comments

Our partner, Metasource, worked with us to create a Case Study highlighting one of our clients, Morrison County. Information Systems Corporation has worked with Morrison County for over 10 years and has streamlined their processes to become a “Model of Efficiency” within the Minnesota County Government sector. Read below to learn more about this exciting account. The link to the original post is included below where you can also Download the Morrison County ApplicationXtender & Captiva Case Study.

 | | |

 | | |

 “How a Minnesota County Became a Model of Efficiency

Doing more with less has never been more important for counties all over the country, even those with smaller populations like Morrison County, Minnesota.

You might not expect the “gateway to the northern Minnesota vacation land” – population 33,000 – to be a model of high-tech efficiency, but that’s exactly what forward-thinking staff were able to achieve in multiple departments, leveraging technology to streamline processes ranging from property records to social services.

The Challenge

When you oversee the front office operations of a government agency that manages 19 social service programs, you could easily spend all your time handling paper – moving from task to task without ever finding time to consider whether there is a better way. And, there is always a better way. Just ask the office services supervisor for the Morrison County Social Services Department.

The department manages everything from adoption, foster care and childcare assistance to food support, mental health, chemical dependency, child protection and support services for the county’s elderly. The responsibility is enormous. When you are handling such sensitive services as child protection or mental health assistance, a misplaced bit of information is not a trivial thing. And the caseload is never-ending. But the supervisor’s staff is so efficient they have been able to take on additional duties. And the supervisor is able to devote time to the process of instituting greater efficiencies into the process, revising forms and procedures and accommodating new programs.

Solution Impact

Morrison County first implemented ApplicationXtender document management software to help them manage incoming paper property records. Since then, the county’s use of ApplicationXtender has grown to include almost every department, with numerous licenses used for document management and workflow automation. Social Services is now the biggest user, with more than 1,000 pages a day going through its Captiva document scanning software.

  • The Social Services Department office staff shrunk by one full-time position, a savings in excess of $65,000 every year
  • Saved 30 reams of paper in Social Services in the first year of scanning financial assistance and child support documents, the length of which equates to 60 football fields
  • Created two new Social Services staff offices in space previously occupied by paper files”

https://www.metasource.com/document-management-workflow-blog/how-a-minnesota-county-became-a-model-of-efficiency/

Team Member Spotlight: Amy and Stacy

By | Blog Posts, Team Member Spotlight | No Comments

At the end of 2018, Stacy Ludwig and Amy Lindemann both celebrated their Anniversaries of joining the team at Information Systems Corporation. Amy has been an ISC team member for 20 years and Stacy has been with the team for 15 years – both such monumental anniversaries and ISC is SO fortunate to have had both their support for decades

Amy is our Director of Accounting and Human Resources and manages so many moving pieces internally to ensure the company run smoothly on a day-to-day basis. Stacy Ludwig is our Conversion Center Supervisor who ensures all client content is managed with care and projects completed with accuracy and efficiency.

Amy and Stacy partner on many office initiatives and even have had the chance to meet celebrities such as Jason Momoa together while on vacation. CHEERS to this dynamic duo!!! Happy Anniversary and Thank You for your many years of dedication. We are very lucky to have you both as a part of the ISC family.

How far will you go?

By | Blog Posts | No Comments

Jamie Otte and many of our team members travel across a very expansive territory to support our customers and they encounter many interesting things along their travels. Read Jamie’s excerpt below to learn just how dedicated ISC is to providing personalized support to our customers.

“At Information Systems Corporation, we have a large service area that takes us to some interesting places.  Sometimes these places are far, far away.

The graduating class of the North Dakota town pictured below, Kenmare, ND, places white stones on the hills signifying their graduation year. Although it is hard to see in that picture, the stones were placed the same year Information Systems Corporation was founded, 1988.  If you know anything about this North Dakotan town, you get an idea of just how far we go to take care of our customers.

This trip I drove nearly 1200 miles in 3 days. I went from Fargo ND, to Minot ND, Kenmare ND (pictured), Bowbells ND, Plentywood MT, Sidney MT, Dickinson ND, and finally home. I do this because ISC takes care of their customers no matter the effort or cost ensued. John Dockter and I travel thousands of miles each year to ensure that the products/hardware we service are working properly and that our customers’ needs are fully taken care of.

In the day and age where webinars, computer to computer, non-social interactions are all too common, we still walk in the door.

-Jamie Otte”

Team Member Spotlight: Marco Weil

By | Blog Posts, Team Member Spotlight | No Comments

We are excited to share that Marco Weil, one of our talented Solution Analysts, celebrated his ISC Anniversary this month. Marco has officially been a part of the ISC family for three years and he has become an invaluable asset to our support team. Marco has gained an immense amount of knowledge during the past three years and has truly mastered our core software offering, Application Xtender. He is our ApplicationXtender Connector expert, which allows our solution to integrate with each client’s core software applications with a simple key stroke. Marco has also proved to be a skilled trainer and has built an excellent rapport with his customers over the years. Whether he is taking support calls over the phone or visiting end users to do on-site training sessions, we know our customers are in great hands when Marco is involved. He has a true passion for customer service and we are thankful to have him as a part of the team. Thank You for all your hard work and dedication, Marco!

Team Member Spotlight: Shawn Anderson

By | Blog Posts, Team Member Spotlight | No Comments

Happy Anniversary to Shawn Anderson! Shawn is a Solution Analyst and Developer at ISC and has officially been a team member with us for 18 years as of today – wow!

Shawn has grown exponentially throughout his career at ISC. Shawn joined the company in 2000 as a scanner technician and continued to develop his skill-set to eventually become one of our skilled solution analysts and developers. He now leads ISC’s System Integration line of business, which has become an extremely important asset to our business. Shawn knows our core product, ApplicationXtender, inside and out, and has built close relationships with many of our customers, making him indispensable for keeping our support at the level we promise our customers. Shawn is always willing to go the extra mile to ensure upgrades, installations, integrations and day-to-day processes are running smoothly.

We are so lucky to have you as a team member, Shawn. Your commitment and hard work is truly appreciated by all. Thank you for you many years of dedication. Happy Anniversary!

Team Member Spotlight: Jamie Otte

By | Blog Posts, Team Member Spotlight | No Comments

Happy Anniversary to Jamie Otte! Jamie is our Hardware Support Analyst and has been with Information Systems Corporation for two years now. Upon hire, Jamie hit the ground running from both a customer engagement and technical perspective.

Jamie’s contagious energy and true passion for customer service is evident when observing his interactions with colleagues and customers alike. He sincerely values and gets to know each and every individual he works with. These traits combined with his technical aptitude and problem solving skills have made him an invaluable asset to the team.

Jamie, your knowledge, energy and work ethic have been such a welcomed addition to the ISC team these past two years. Thank you for all you do. Happy Anniversary!

Team Member Spotlight: Derek Dahlsad

By | Blog Posts, Team Member Spotlight | No Comments

Happy Anniversary to our Director of Support and Development, Derek Dahlsad! Derek has been with us for 11 years this April and we are so thankful to have had his expertise and leadership here at Information Systems Corporation for over a decade. Derek is our current Director of Support and Development, but has held many roles within the company. Derek knows our business inside and out and always is a knowledgeable voice of reason to ensure all projects and installations are executed flawlessly.

We are so lucky to have you as a team member, Derek. Your professionalism and dedication is truly appreciated by all. Happy Anniversary!

Celebrating One Year with Opentext

By | Blog Posts, Partner Spotlight | No Comments

Information Systems Corporation is excited to celebrate being a partner with Opentext for over one full year. It feels like yesterday that the acquisition became official and we have already seen multiple upgrades within the ApplicationXtender product suite since that time. We are eager to grow this partnership and continue to assist mid-market business entities take control of their content and processes. Take a look at what Chris Wynder from Opentext has to say about the future of ApplicationXtender and this exciting partnership.

One year at OpenText for ApplicationXtender

Team Member Spotlight : Kristin Young

By | Blog Posts, Team Member Spotlight | No Comments

This week we celebrate the one year anniversary of Kristin Young, one of our amazing Conversion Specialists here at Information Systems Corporation. Kristin has been with us since March 2017 and is a crucial asset to the team. Kristin spends a substantial amount of her time on-site with clients assisting them in large conversion projects and is adored by all of her clients that she works closely with. Kristin, we truly love your energy and appreciate your worth ethic! We are so thankful to have you as part of the ISC family. Happy One Year Anniversary!