Optical Drives, Jukeboxes, Document Scanners, Microfilm Cameras, Reader-Printers, and Kip Products

Technical support on hardware as part of an Annual Maintenance Agreement includes bi-annual scheduled maintenance, all parts and labor, emergency service calls, and when necessary, a hardware component of similar type will be provided at no cost, if on-site repair cannot be performed. The hardware product provided under such conditions is at the discretion of Information Systems Corporation. Consumables items as defined by the product manufacturer are not included.

Coverage	Inclusions	Support Calls	Exclusions
8:00 A.M. to 5:00 P.M. CST Monday-Friday	Unlimited during coverage Includes phone and on-site Scheduled Maintenance Inspections	Parts and Labor Emergency Service Calls Loaner Product during off-site repair	Consumable items as defined by the product manufacturer Parts failure due to misuse or abuse

Remote modem access support after 5:00 P.M. is available at no additional charge provided that prior arrangements have been made with Information Systems Corporation.