Documentum, EMC, Legato and Kofax Software

The following applies to Documentum, EMC, and Legato ApplicationXtender Desktop/Web Access Software products and DiskXtender Software products as well as to Kofax Ascent Capture Software.

Included in the Annual Maintenance Agreement is unlimited software support for Documentum, Legato, and Kofax software products, software patches, service releases and major upgrades. Information Systems Corporation personnel will provide assistance installing all Documentum, Legato, and Kofax Software patches, service releases and major upgrades. System reviews will be scheduled bi-annually during Agreement contract period. System reviews include installation of available software patches, service releases, and major upgrades.

Coverage	Support Calls	Software Updates
8:00 A.M. to 5:00 P.M. CST Monday-Friday	Unlimited during coverage Includes phone and on-site Remote Support using pcAnywhere Scheduled System Reviews	Patches, Service Releases and Major Upgrades included Software Upgrade Installation Assistance

Annual Maintenance is required with the initial purchase of any Documentum or Legato product and must be maintained in order to receive upgrades.
If an Annual Maintenance Agreement lapses for any period of time, the user is required to pay for any period of time that an Annual Maintenance Agreement had
lapsed as part of purchasing the new Annual Maintenance Agreement. When an Annual Maintenance Agreement has lapsed for more than 1 year, the Annual Maintenance Agreement price is increased to 30% for that period of time the Annual Maintenance Agreement had lapsed.